Privacy

Privacy Policy

At Poultry Planet, we are committed to protecting your personal information and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase.

Information We Collect

We may collect the following types of information:

• Personal details: name, email address, phone number, billing and delivery address.
• Order information: items purchased, order history, communication related to orders.
• Technical data: IP address, browser type, device information, and pages visited.
• Communication data: messages or emails sent to our support team.

How We Use Your Information

Your information helps us provide a smooth and reliable service. We use it to:

• Process and deliver your orders.
• Communicate with you regarding purchases, delivery, and support.
• Improve our website, products, and customer experience.
• Comply with legal and safety requirements, especially for regulated products such as medicines and vaccines.

How We Protect Your Information

We use secure servers, encrypted connections, and strict data-access controls to protect your personal information. Only authorised personnel can access customer data, and it is used solely for operational purposes.

Sharing Your Data

We do not sell or share your personal information with third parties for marketing purposes. Your data may be shared only with:

• Trusted delivery partners to complete your order.
• Payment processors to handle secure transactions.
• Regulatory authorities when required by law.

Cookies & Tracking

Our website uses cookies to improve performance, store preferences, and analyse visitor traffic. You can control or disable cookies through your browser settings, though some features may not function properly.

Your Rights

You have the right to:

• Access and review the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your data where legally applicable.
• Opt out of non-essential communications at any time.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the latest revision date.

Contact Us

If you have questions about our Privacy Policy or how your data is handled, please contact our support team through email or our website’s contact form. We are here to help.